Help Center - What if I cannot mail a CD?

If you cannot mail a CD, you need to decline/cancel the request as soon as possible so that the requestor can try to get this CD from another sender.   When you decline or cancel a request, it will be passed along to a new sender if there is another copy available in the system.  If there is no other copy available in the system, the requestor will get the credit back and the CD will go onto his or her Wish List. 

Please note:

• When you decline or cancel a request, the CD will be removed from your Tower.  If you want to offer the CD again, you will need to repost it.

• If you are declining because you are out of town or unable to mail any CDs for some reason, you should use the Vacation/Hold feature to put your Tower on hold.

To cancel/decline a request:

• If you have not yet accepted the request:

• Log into SwapaCD, go to My Account   and click on the request.

• If you have already accepted the request:

• Go to the "CDs to Mail" tab in My Account and click on the transaction for the CD.

  • You can do this up until the time you have marked the CD mailed.

• If this is a request for a Wish Listed CD you must cancel it yourself.

  • Do NOT ask the requestor to cancel
  • If the requestor cancels, this will remove the CD from his or her Wish List entirely, and he or she will have to get in the "back of the line" again if he or she still wants the CD.

If there is no button on the request (if you have already marked the CD mailed and now for some reason cannot send it), you should contact us to cancel it for you.

If a sender has told you that a CD cannot be sent but it was already marked mailed, the sender must contact us to ask us to cancel the transaction.

Related Links:

How do I cancel a request?
Getting Around SwapaCD--where IS everything?
How to put your Account on Hold/vacation

What can be swapped here?