Help Center - If you get a request in email, but can't find it in your account...

If you got an email notification of a request to your CD Tower, but you cannot find the request in your account to respond to it, this means that:

• the requestor canceled the request

• the system canceled the request (if you did not respond within 5 days)

• or you are not looking at the correct tab in My Account.

If you had responded to a request already but now can't find it in your account, that means that either:

• the requestor canceled the request (this could not have happened after you printed the address)

• YOU canceled the request (perhaps in error)

• the system canceled the request (because you did not mark the CD mailed before the deadline)

• your CD was marked received

• your CD has been declared Lost in the Mail

• or you are not looking at the correct tab in My Account.

To find the CD request:

• First, look in your active transactions, in My Account:

• Click My Account in the toolbar at the top of the site. 

•  Look at the Requested From Me tab, the CDs to Mail tab, and the CDs I've Mailed tab there.  *Scroll down if necessary to see these tabs*. 

• Click each tab to see the transactions there.  *Scroll down if necessary to see all of the transactions on a tab*.

If you do not find the CD request on the CDs I've Mailed, Requested From Me, or CDs to Mail tab, then the request is no longer active.  Read on for the possible explanations of what happened.

• If the requestor canceled:
  • You will have been sent an email notifying you of the cancellation.
  • You will not have an email if this was a Wish List CD that was requested and then canceled.
    • Instead you will see a new Pending Wish List offer on your account page.
  • There will be a canceled transaction for the CD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by requestor" will pop up.
• If you canceled by mistake:
  • There will be a canceled transaction for the CD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by sender" will pop up.
  • You are not sent an email for a cancellation you performed yourself.
• If the system canceled:
  • This is because the CD request was not responded to within 5 days or because the CD was not marked mailed before the deadline
  • You will have been sent an email notifying you of the cancellation.
  • There will be a canceled transaction for the CD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "No response from sender" will pop up.
• If your CD was declared Lost in the Mail:
  • This would have happened on the 21st day after you marked the CD mailed, if the requestor never marked the CD received.
  • You will have been sent an email from SwapaCD notifying you that your CD was declared Lost in the Mail.
  • There will be a Lost in Mail transaction for the CD in your Transaction Archive; if you mouse over the icon with the ? to the left of the transaction, a box saying "Lost in Mail" will pop up.
  • You can read the Help items about Lost transactions for more information.
• If your CD was marked received by the requestor:
  • You will have been sent an email from SwapaCD notifying you that a CD you sent was marked received, and that you had received credit for sending it
  • There will be a Successfully Completed transaction for the CD in your Transaction Archive; if you mouse over the icon with the green checkmark to the left of the transaction, a box saying "Completed Successfully" will pop up.

Related links:

I canceled/declined a CD request and now I want to send the CD!
The request I made for a CD disappeared from my account page!
My request was canceled but I already mailed the CD!
Swapping Deadlines
A CD I sent is lost in the mail!
Why are there canceled/lost CDs in my Transaction Archive that I know were sent/received?

If a CD you sent hasn't been marked received yet...