Help Center - I sent a CD to the wrong person!

If you put the wrong CD into the wrapper OR you printed the wrong wrapper and used it to send a CD:

• Contact the requestor(s) involved

  • use the button on the active transaction for the CD you were supposed to send (and the PM button on the transaction for the wrapper you printed in error, if you re-used a wrapper to send a new request)

  • The active transactions for CDs you have mailed will be on the CDs I've Mailed tab, in My Account.
  • If you reprinted a wrapper from a completed or canceled or lost transaction, that transaction will be in your Transaction Archive (accessed from a link at the top of My Account, in the yellow bar)

• Explain what happened, and arrange to sort out the problem:

  • If you sent an extra CD to someone (instead of to the person who requested it):
  • you can ask the receiver to send the CD to its requestor (you should offer a credit or postage for doing this), and you can provide the address in a PM.
  • If you sent the wrong CD to one person instead of the CD you were supposed to send:
  • you can send the correct CD or contact us to cancel the request.
  • the requestor is not obligated to return the wrong CD to you, but often will agree to do so.
  • If you mixed up two requests:
  • Each requestor can send the CD to the other
  • You should offer credit or postage to each of them, and provide the addresses in PMs.
  • When your CD(s) is/are marked received by the requestor(s), you will get a credit for sending each one.

• If a requestor whose CD was mailed to the wrong address does not want to wait for the correct CD to be redirected, and the CD is still listed as "en route" to her:
  • you can ask us to cancel this transaction
  • when we do, she will get her credit and transaction fee back

If you mixed up two requests and sent the wrong CDs to two people:

• Contact both requestors.
  • Use the buttons on the active transactions for the CDs to let them know what happened.
  • The active transactions for CDs you have mailed with be on the CDs I've Mailed tab, in My Account.
• You can ask the requestors to send the CDs to each other
  • You provide the addresses in PMs.
  • You should also offer them each a credit or postage for sending the CD to the proper destination.
• When the requestors get the CDs they requested, they can mark them received.
  • This means the sender "breaks even" on these transaction, but each CD ends up with the person who requested it.
• If the CDs are delayed enough to have been declared lost at SwapaCD:
  • the requestors can still mark them received when they get them from their Transaction Archives.

Tip: the best way to avoid mixing up requests is to match each SwapaCD Wrapper page 2 (which has both the address and the CD title on it) with the CD first, then match page 1 to page 2 (which is already matched to the CD) before wrapping.