Help Center - I haven't received my CD yet. Is it lost in the mail?

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Not necessarily.  It may simply be delayed in making its way to you.

  • USPS packages can take a variable amount of time in transit.
  • The average is 5 days; some CDs travel much more quickly, some take longer
    • If a CD is travelling further (ie, being sent from the Continental US to Hawaii, AK, PR, GU, VI, or an APO/FPO address), it will usually take longer to get where it is going.
  • You will receive reminder auto-emails to mark your CD received at regular intervals after it was marked mailed:
    • These are helpful to some requestors who forget to do this after getting a CD.
    • Marking a CD received as promptly as possible after receiving it is essential to maintaining your account in good status at SwapaCD.

If the CD has not been received by the 21st day after it was marked mailed by the sender:

  • It will be declared Lost in the Mail at SwapaCD, and you will be notified by email; you will also get your credit and your swapacd money back.
  • It is not uncommon for CDs that have been declared "Lost in the Mail" at SwapaCD to arrive at their destinations.
    • For this reason, we do not recommend re-requesting a Lost CD until it has been "lost" for at least a week.
    • When a Lost CD is received, it must be marked received from your Transaction Archive, accessible from a link on the My Account page, or from the dropdown menu under My Account in the toolbar at the top of the site.

You are welcome to PM the sender of the CD, to verify that (and when) the CD was mailed.

  • Simply click on the En Route to Me transaction to send a Personal Message to the sender.

Related Links:

A CD I requested is lost in the mail. What now?
When can I expect to get my CD?
Getting Around SwapaCD--where IS everything?