|
||
Hi, this has been hapening the last 3 request. I dont log on that often but i got 3 request for cd's and did not get a email saying i had requests. i was able to mail them out but i usually do it quickly like the same day as i get the request. Any Help? Thanks |
||
|
|||
A reliable email connection with SwapaCD is crucial to managing your account.
This is what we recommend if you suspect you are not receiving all of your SwapaCD emails:
If this does not work:
|
|||
|
||
I just randomly logged on a couple of days ago and the same thing happened to me. There was a request there that I had not been emailed about. When I check under my Account for Club Communications, there is no record of an email being sent to me but it did show a message I had sent to a member a few weeks ago. This would indicate the problem is on SACD's end, NOT with member's email servers as suggested above. |
||
|
|||
This happened to me this week. The requesting member sent me a PM today to find out why I didn't respond to the order. I did get an email today about the PM, but there is no evidence in my club communications of an email request being sent to me when he originally placed his order on 3/9. It's funny, because I think the order should have timed out on 3/14 or 3/15. Maybe because there was no email notice the five days didn't start? From the help docs: The Sender has 5 days to respond to a request from the time the email notification of a request is sent.
Looks like the same problem with notices that we were having at PBS.
ETA: I don't have a problem with my email & this seems to be happening intermittantly. I sent feedback to Contact Us. Just to make you aware: a requesting member sent me a PM today to find out why I didn't respond to an order. I did get an email today about the PM, but there is no evidence in my club communications of an email request being sent to me when he originally placed his order on 3/9. It's funny, because I think the order should have timed out on 3/14 or 3/15. Maybe because there was no email notice the five days didn't start? Response from the team: Thank you for reporting that and we apologize for the error on our part. One of our programmers will look into this problem and resolve the issue as quickly as possible. Last Edited on: 3/17/17 10:03 PM ET - Total times edited: 1 |
|||
|
|||
On the sister site, PBS they gave instructions in case your emails are blocked How to tell if you are experiencing a full or partial block:
To try to correct this you should:
Last Edited on: 3/17/17 10:17 AM ET - Total times edited: 1 |
|||
|
||
Just realized I haven't been getting any email alerts since 12/5. I confirmed they are in Club Communications, but they're not coming through my email server. I probably have no choice other than calling my ISP at this point? Anyone else having this problem lately? |
||
|
||
Yes, it's been about 2 weeks and I've contacted SACD 3 times with NO resposne. I'm not getting ANY email communication or notifications from SACD. I'm forced to check my account daily to see if I have any PMs, CD requests, CDs marked received, watched forums, etc. Nothing in SPAM. I'm just not getting anything. I doubt it's an ISP issue. Seems like something with SACDs email server.
|
||
|
||
Yes, I've been active on the site to the degree I really didn't notice, but that's not always going to be the case. Kind of defeats the whole purpose of the site if you can't get alerts. |
||
|
||
Yes, I'm on the site a lot, but it's still irritating not getting any notifications. I'm now using the "Club Communications" area for my notifications, something I didn't know existed. |
||